FAQ

 Frequently asked questions

I have a shipping related question about an order, placed or unplaced!

You can find up-to-date information on current shipping for both in stock and pre-order plush on our Shipping News page! Please take the time to check this news before contacting us, as your shipping related question is most likely answered there. We link this prominently at the top of our site and nav bar for every page!

I have a question about a specific item!

Please read the item title and description before reaching out to make sure your question is not already answered there, but if it isn't send the question through our contact us page! I am happy to help!

Can I get a custom plush?

If you are looking for a bulk order, then yes! October Copper does plush design on commission and can act as a manufacturing liaison. You can find out more about that on our custom plush site.

If you want a single custom plush that is not a service we currently offer. Please give the many wonderful artisans who make custom plush a look, and best of luck in your search! Just don't use what I charge for apples to complain about their quote for oranges ok?

Why are your plush so expensive? I'd buy your stuff in a second if it wasn't so much!

Many reasons! We usually order in very small runs. Price breaks come with bulk orders, but we are a tiny business and typically order 100 at a time. We also have complex, often large designs that are material heavy and labor intensive, and we make sure to work with manufacturers paying their employees a comfortable wage at all steps of the supply line. There's also additional costs in the form of packing materials, taxes, tariffs, shipping, safety testing, stuffing, tag making, final labor, storage, and more. Some of those are continual.

Lowest possible cost = overproduction and exploitation of someone somewhere along the line. We sell them at the lowest cost we can while still doing right by everyone involved, and we work hard to make our plush worth it to enthusiasts. If the price isn't something you are willing to pay that simply means we are not the company for you, not that our plush are overpriced.

Is Lairbrew eco-friendly?

We work to make the smallest footprint we can afford, and we are always working to improve. We use recycled fiber instead of virgin fiber when possible, and we package with as much recycled paper, recycled plastic, and home-compostable material as we can. We aim for materials that can be handled by the majority of public recycling programs, and try to get things with recycling reminders clearly visible. For us a truly eco-friendly package is one that doesn't become an additional chore for the end consumer, as well as materials that consume as little energy to produce as possible. Sadly we aren't 100% there yet, as eco-friendly choices are often either too expensive or too water permeable, but we're always doing what we can. If you have particular requests for information on materials you received please contact me! I am also always open to suggestions.

What allergens are possibly at Lairbrew? 

We have a few animals. Our home is shared with a cat and some chickens. They are not supposed to be allowed near stock storage, shipping materials, or on the shipping table, but they break the rules sometimes since they are very clingy and demanding creatures. Feathers and fur can drift around as well. Some allergens may be present!

Our plush are primarily polyester, spandex, and nylon. If you are sensitive to polyester you will want to avoid our plush. Materials made with fully cured resin are sometimes included in packaging and can be excluded on request. Plush deodorizers or scent sachets have fragrances added, but the ingredients vary for each scent. Contact us if you have concerns!

I have a shop interested in your products! Can I carry them? Could you make some just for me?

Please contact us through the Contact Us page to inquire about wholesale, I am happy to work with you! If you are after something bespoke please check out our custom plush site. We look forward to working with you!

When and where do you ship?

Shipments go out on Tuesday - Saturday. Orders placed before 3pm central on a weekday often ship same day. See item details for estimated arrival times. We ship everywhere except for the EU. Shipping to some countries may be delayed or suspended due to conflicts preventing postal service, such as strikes or war time. Check the Shipping News page to know current going-ons that I'm aware of! I may not be up to date on global news affecting shipping to your area but I do my best to keep track.

What about customs and import taxes?

Buyers are responsible for any customs and import taxes that may apply. Lairbrew is not responsible for delays, destroyed shipments, returned shipments, etc.

Can I exchange my shipped non-apparel?

Exchanges of shipped non-apparel products are not accepted. If your item hasn't shipped yet you can contact us to request changing it, but there are no guarantees this request can be fulfilled once an order has been finalized. I always do my best!

Can I cancel my order?

Cancellations of finalized orders are generally not accepted. Please read item descriptions and titles, check the shipping news page, double check your cart, and only check out when you are certain of your order.  Please contact lairbrewservice@gmail.com if you have any problems with your order, such as making double orders in error.