FAQ
Frequently asked questions
Can I get a custom plush?
That depends! If you are looking for a bulk order, then yes! Check the side bar for the Bulk Plush option to go to the site with all that info.
However, if you are after a single plush I cannot provide that for you, sorry.
Is Lairbrew eco-friendly?
We work to make the smallest footprint we can afford, and we are always working to improve. We use recycled fiber instead of virgin fiber when possible, and we package with as much recycled paper, recycled plastic, and home-compostable material as we can. We aim for materials that can be handled by the majority of public recycling programs, and try to get things with recycling reminders that we don't have to add ink to. In our opinion a truly eco-friendly package is one that doesn't become an additional chore for the end consumer, as well as materials that consume as little energy to produce as possible.
Sadly we aren't 100% there yet, as our largest flats mailers still have bubble wrap, and some of our transparent plastic is facility compostable only. If you have particular requests for information on materials you received please contact me! I am also always open to suggestions.
What allergens are possibly at Lairbrew?
We have a few animals. Our home is shared with a cat and a two chickens. They are not supposed to be allowed near stock storage, shipping materials, or on the shipping table, but they break the rules sometimes since they are very clingy and demanding creatures. Feathers and fur can drift around as well. Some allergens may be present!
Our plush are primarily polyester, spandex, and nylon. If you are sensitive to polyester you will want to avoid our plush. Materials like latex are avoided. Materials made with fully cured resin are sometimes included in packaging and can be excluded on request. Please know if you purchase a plush deodorizers and scent sachets have fragrances added, but the ingredients vary for each scent. Contact us if you have concerns!
I have a shop interested in your products! Can I carry them? Could you make some just for me?
Please contact me at lairbrewservice@gmail.com to inquire about wholesale, I am happy to work with you! If you are after something bespoke, please check out the Bulk Plush option in the navigation.
When and where do you ship?
Shipments go out on Tuesday - Saturday. Orders placed before 3pm central on a weekday often ship same day. See item details for estimated arrival times. We ship everywhere except for the EU and Northern Ireland. Shipping to some countries may be delayed or suspended due to conflicts preventing postal service, such as strikes or war time.
What about customs and import taxes?
Buyers are responsible for any customs and import taxes that may apply. Lairbrew is not responsible for delays due to customs.
Can I exchange my shipped non-apparel?
Exchanges of shipped non-apparel products are not accepted. If your item hasn't shipped yet you can contact us at lairbrewservice@gmail.com to request changing it, but there are no guarantees this request can be fulfilled once an order has been finalized. I always do my best!
Can I cancel my order?
Cancellations of finalized orders are generally not accepted. Please double check your cart and only check out when you are certain of your order. Please contact lairbrewservice@gmail.com if you have any problems with your order, such as making double orders in error.